Policies
Appointment Cancellation Policy
We strive to provide excellent customer service, and your appointment time is reserved just for you. Late cancellations or no-shows affect both our staff and other clients. To maintain flexible scheduling, we require 24-hour notice for penalty-free cancellations. You can cancel through our online booking system, by phone, email, or voicemail after hours. A credit or debit card must be on file to hold appointments. Cancellations with less than 24-hour notice will incur a 50% charge of the appointment's price, billed to the card on file.
Service Re-do & and Retail Return Policy
We strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your color, let us know within 7 days of your visit and we are happy to correct the issue within the limitations discussed during your consultation with the same stylist, as there are NO REFUNDS on services. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full store credit, for 14 days from your initial purchase. Please select below if you agree to these terms and would like to continue with your services.
Salon Environment & Safety Policy
Our clients' safety and the environment we create are top priorities. While we care about our clients and their families, we cannot accommodate young children during services. Children cannot be left unattended in the reception area, and guests cannot accompany clients on the salon floor for safety reasons.
To maintain a serene environment, please silence cell phones during services. Keep phone conversations brief and avoid using speakerphone or audible sounds in the salon or shampoo room. If necessary, appointments may be altered or rescheduled if phone use interferes with service.
Though we love meeting your pets, they are not permitted during services, as per state board regulations.