WELCOME TO THE SALON
Check In & Luxury Amenities
When you arrive, our friendly Operations Team will warmly greet you, assist with filling out our new Guest intake form (if not done in advance), and offer a tour of our beautiful and luxurious salon space.
During the tour, you'll become familiar with our amenities, and our entire team is dedicated to ensuring you feel comfortable and settled. We'll introduce you to our amenities bar, stocked with complimentary snacks and refreshments for you to enjoy before and during your service. Think mocktails, mimosas, lattes, wine, seasonal beverages, snacks, and a few indulgent treats that we update monthly.
Following this, you'll be seated at your station and introduced to your stylist for a personalized consultation."
Prepare to unwind with our signature shampoo for pure relaxation. Our chairs fully recline, complete with a plush pillow for your head, ensuring zero pressure on your neck or back. To elevate this experience, we offer heated towels, a cozy weighted blanket, and scented eye pillows infused with various aromatherapy scents.
Additionally, we provide chargers for your computers and phones, should you need to attend to a bit of business while away from the office
Consultation & Game Plan
We love when you come prepared to talk about what you want & don’t want. We encourage you to save lots of photos, to show us what you love & dislike. (Your New Guest Consultation Form is extremely helpful in communicating your hair goals and setting up your future appointments to fit within your schedule and beauty budget.)
We’ll discuss your hair history, what’s achievable in one visit, and the amount of maintenance that’s right for you or how frequently you’d like to visit the salon. With this information we can better understand your wants & needs, in order to provide the perfect service for you based on your lifestyle & activities.
*If you need a break, and just want to enjoy some quiet time please let us know if you prefer a “Silent Appointment” which we are happy to accommodate. After your consultation with your stylist you can sit and enjoy your time without conversation or spend it however you like.
Our next step is to plan out not only your first visit, but create a long-term plan to ensure all of your goals are met. We pride ourselves on being a luxury color & extension studio, so we custom create a color formula that is blended just for you and record it in our system to ensure it is available at each visit.
The Changes Salon Experience
On top of having access to all the amenities offered at the beginning of your visit, we are happy to help you spend your time in our chairs in the way that resonates with you that day.
Our team is fun & educated, so if you want to talk about your styling routine, haircare questions, or the latest pop culture gossip we will curate your time accordingly. That’s one of the best parts of having such a large and diverse team, we can always find a personality that matches up with how you both like to spend your time.
To bring your service to a close we will style your hair beautifully and follow it up with a photoshoot to document your new look.
We are happy to schedule your next maintenance appointment, and finish with some product recommendations to maintain your look at home while creating even healthier hair.
Between Visits
We want you to love your first visit with us, and every single one after it. That’s why we take such care in creating a comfortable, luxury & custom experience for each Guest.
Our goal is to constantly elevate our Guest experience not only in the salon, but between salon visits as well when we can connect with you in person.
Check back to our website as well as our monthly Style email, where we keep you updated on our team, events, education, & Guest loyalty promotions offered exclusively to you.
Don’t be surprised if you get a text Or email from our salon checking in on your new hair, offering advice on how to use your new products purchased, or even quick tips for styling and hair health.
We can’t wait to see you!